Frequently Asked Questions

Everything you need to know about your MARTÏ experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your location.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all MARTÏ tags attached.

How do I find my correct size?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for our tailored pieces or checking the specific garment measurements provided.

Which payment methods do you accept?

MARTÏ accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options like Klarna and Afterpay.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified suppliers to ensure our fabrics are responsibly sourced and our manufacturing processes minimize environmental impact.

Can I track my order in real-time?

Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.